Shipping & Delivery Policy

Effective Date: 27 August 2026

At Focus Art Gallery, we understand that transporting art requires particular care. Each artwork and framed piece is packaged according to its size, medium, value, fragility, and framing requirements.

1. Domestic Shipping

Focus Art Gallery offers delivery across India, subject to service availability and the nature of the artwork.

Shipping charges may vary according to destination, dimensions, weight, packaging, insurance, handling requirements, and delivery method.

Applicable shipping charges will be communicated or displayed before an order is confirmed.

2. International Shipping

International shipping is available where legally permissible.

International orders may be subject to additional shipping charges, customs duties, import duties, taxes, customs clearance charges, insurance, local handling charges, and other destination-country fees.

Unless expressly agreed otherwise, these charges are the responsibility of the customer.

The customer is responsible for ensuring that the purchase and import of the artwork is permitted under the laws and regulations of the destination country.

Focus Art Gallery reserves the right to decline an international shipment where legal, regulatory, customs, carrier, or other restrictions prevent lawful or safe delivery.

3. Order Processing

Orders are generally prepared for dispatch after payment has been received and the order has been confirmed.

Original artworks, large-format works, bespoke framing, customised orders, and high-value pieces may require additional preparation time.

Where applicable, the expected preparation or dispatch timeline will be communicated to the customer.

4. Delivery Timelines

Delivery timelines are estimates and depend on destination, courier or logistics provider, artwork specifications, customs clearance, and other circumstances.

We will make reasonable efforts to facilitate timely delivery but cannot guarantee a specific delivery date unless expressly agreed in writing.

Delays caused by customs, weather, transportation disruptions, strikes, government restrictions, or other circumstances beyond our reasonable control may affect delivery timelines.

5. Packaging

Artworks are packaged using appropriate protective materials based on their individual requirements.

Large, fragile, valuable, or specially framed artworks may require specialised packaging, crating, insurance, or handling.

Additional charges may apply where specialised transportation or packaging is required.

6. Delivery Inspection

Customers are advised to inspect the package carefully upon delivery.

If the package appears damaged, please photograph the packaging and artwork and contact Focus Art Gallery promptly.

Please retain all original packaging until the matter has been reviewed and resolved.

7. Damage During Transit

Where an artwork is damaged during transportation, Focus Art Gallery will review the circumstances and, where appropriate, coordinate with the logistics provider or insurer.

The availability of a remedy will depend on the circumstances, shipping arrangements, applicable insurance, and applicable law.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including name, telephone number, email address, and delivery address.

If additional delivery or re-shipping costs arise because incorrect or incomplete information was provided by the customer, those additional costs may be payable by the customer.

9. Installation

Installation or professional hanging services may be available for selected artworks and locations.

Such services may involve additional charges and will be confirmed separately.

10. International Customs

Customs procedures are controlled by the authorities of the destination country.

Focus Art Gallery cannot guarantee the time required for customs clearance and is not responsible for delays arising from customs procedures or requirements outside the Gallery's control.

Customers may be required to provide information or documentation necessary for customs clearance.

11. No Cancellation After Confirmation

Once an order has been confirmed, it cannot be cancelled by the customer, subject to any rights or remedies that may be mandatory under applicable law.

12. Contact

Focus Art Gallery
11, Kasturi Estate 2nd St,
Next to Ashwini Hospital, Kasturi Estate,
Alwarpet, Chennai, Tamil Nadu 600086, India.

Email: info@focusartgallery.in
Phone: +91 44 49586611 / +91 9884 0000 55